Hello Musicalmomma,
I understand your frustrations!! I have work for healthcare for the last 15 years handling authorizations and now quality management. It is a very frustrating process. But you must be that "squeaky wheel" and make yourself heard. First, find out who does your authorizations and call the group or health plan directly to check status of your referral. Like I said I work in healthcare and I had to be the squeaky wheel with my medical group, it took them about 3 days to give the final OK, basically they were tired of me calling. I got the supervisors direct line and only talked to her, she was very helpful in my situation. Also, it depends on what state you live in some have different timelines to abide by.
Hope this helps!! Don't give up it will be worth it in the end!!! =D>
