Hi,
I read your experience and I do have to say this must have been a very busy day for them. Let me tell you about my experience and keep in mind I'm a very picky person!
First off I had my surgery 2/1/08. My Husband and I arrived in San Diego, we rented our own vehicle George gave us turn by turn directions to the clinic. Parking is an issue there, but the neighboring parking lot allowed us to park there for $5.00 flat fee (which I thought was perfect). We went into the clinic and it was nicely decorated, but more important it was spotless! There were attendants caring for the facility and I have to say I wish this would be done in the states. I waited for awhile to see Dr. Jimenez, he was quick professional and I have to say even though he was quick he was very thorough! I waited another 15 mins. to see Dr. Miranda, she also quick but please understand she probably does this more than 100+ times a month so she knows what she's talking about. I do have to say Dr. Miranda was very very thorough with all of the information she told me and I did appreciate the quickness of it all. Who wants to stay in a clinic all day and dwell on surgery that we're already nervous about. After Dr. Miranda, I visited with the dentista for a short while and she was quick and thorough just as the rest of the Dr.'s and staff.
The next day surgery day! I was so nervous, but Dr. Ortiz's beautiful Mother came to pick us up promptly and away we went to get our surgery. I was called in immediately and was prep'd for surgery Dr. Martinez came in and told me everything they were going to do from A- Z and I was so thankful for the information he gave me. After surgery I had so many nurses around me. I can say I had at least 3 nurses and 2 Dr.'s at my call if I had any questions! I was impressed!!!! How many times does a Dr. come in and just ask how you are? NEVER! Well here they did! After surgery I woke up and they helped me get dressed and they were actually counting the laps I was doing. Afterward I got really sick and Dr. Martinez was in contact with me daily finding out how I'm doing and guiding through the horrible flu I caught. I am so thankful that I went to OCC. It has been the best decision I have made in my entire life, besides first my Son Brandon he is the joy of my life!
I have to say that I was a little bothered about not getting calls back from my coordinator, but come to find out it wasn't her it was my phone not allowing me to leave messages so that was my fault not hers.
I guess all I want to say is that we are all humans trying to live our life and some days we do ok and some days were as close to perfect as perfect can be. Let's thank God for all the staff and Dr.'s that are affiliated with OCC and their dedication to help people like us that do need the help to live happy productive lives and more importantly healthy lives. I know now I have a future that I am going to be able to watch my Son graduate from High School and College get married and have my grandchildren and it is because God put this wonderful team at OCC together to help me and the many other people like me. So please just relax and know that next time when you go for a fill you're going to be more comfortable and go for a massage it will help you relax.
God Bless You and continued success to you!