tana

I'm new here. Went for my orientation to NewHope Bariatric Center in Mission, KS today. My daughter closed her store early, I was pre-registered, and off we went. Arrived there after an hour drive through rush-hour traffic and was met by three of the rudest people I have ever met (staff). People were literally "herded" into a conference room, their friends and families ordered to leave due to insufficient room. They didn't have my name on their pre-registration list (even though they'd sent me a confirmation by email). When one of the staff requested more chairs for the family and friends who had to wait outside, she was told by another staff member that they could "JUST STAND UP!". When I asked for another seminar date and told the snotty staff member that this wasn't being handled very efficiently or professionally, she informed me that Dr. Malley is a VERY busy surgeon, and that if I didn't have the patience to wait for an orientation that wasn't overcrowded, then I probably didn't have the patience to wait for my surgery!!! People were literally being treated like cattle, and I hadn't seen activity like this since I observed a cattle auction in Colorado. So, the question is - how can I trust the doctor to be empathetic and competent when his staff treats his patients like farm animals???? Any suggestions as to where to go for DECENT treatment in Kansas City????